FREQUENTLY ASKED QUESTIONS

Do you take walk-ins?

Yes we do take walk-ins, however we recommend making a booking to secure that appointment.

Do you use cruelty-free products?

The salon stocks a wide variety of brands in the salon that are all cruelty-free and paraben free. 

What payment methods do you offer?

We accept Cash, Eftpos, and Bank Transfer. We also accept Visa, Mastercard, and Paywave. 

Does Appearance Beauty and Health offer Refunds?

We don't offer cash refunds for services rendered, but If the service that you received was not satisfactory, please contact us within 72 hours of your appointment time and we will resolve any issues. 

Where can I park?

We do have on-site parking, however it is very limited. Street parking may be very minimal on Blighs Road, which may mean you have to park a little way up the road (Please allow yourself plenty of time to find a park). 

What is the best way to book an appointment?

The best way is to book online at abh.co.nz.

you can get in contact with us over email (info@abh.co.nz), Facebook message, or give us a call and leave a message. As we do not have a receptionist, you may not get through to us Via phone. 

Can I purchase a Grab One voucher if I am a existing Client?

Our Grab One voucher are for new clients only. However if you are an existing client, please contact us if you were wanting to purchase a voucher and we can sort something for you. 

CANCELATION POLICIES

Cancelations

All cancelations must be made at least 24 hours before your appointment time. This allows us enough time to fill that appointment. The team at ABH do understand that things happen and life gets busy. But please try to give us plenty of time if you need to cancel. 

If you cancel within the 24 hour period, you will be required to pay a cancelation fee of 50% of the service you had booked for. 

With Grab One vouchers, if you fail to cancel within the 12 hour period your voucher will be void and no longer valid.

No Shows

If you fail to show up to your appointment, a no show fee with be required (This will be 50% of the service that you had booked in for).

We may no longer accept your booking, if you fail to pay this fee.

With Grab One vouchers, if you do not show to your appointment your voucher will be void and no longer valid.

Late Arrival

Please arrive on time to your appointment, we often run back-to-back appointments and also need time to clean and set up between each client. If you ever feel that you may be late, please flick our Facebook a message just so we have a heads up.

Clients who are more than 10 minutes late may have to reschedule their appointment. This also may require a fee of 50% of the service that you had booked in for.